BPO


Home BPO

BPO – Voice & Non -Voice

  • We are your most agile partner designing product and service inquiries, complaint resolution, customer surveys and emergency response, integrating channels seamlessly and always delivering consistency.

  • At Viami Global you will find the power of technology leveraging human actions, perfectly combining security and privacy, to help you show your customers that you really care.

  • From self-service mode to getting in touch with the product experts, we will guide you through the several tiers of tech support to help you show your customers that you are ready to go that extra mile to amaze them.
  • Our highly skilled and experienced team is the answer. We can help you with the right tools, the right channels, and the right people. Our commitment is to use our focus on innovation and continuous improvement to make this journey simpler, safer, and faster.
  • Chat is becoming the preferred channel of interaction globally, along with voice and email. More and more, automated conversations with chatbots and real-time interactions with service agents in chat windows have become the norm. Today, many of the world’s largest and most recognizable brands are offering chat as one of the primary channels for customer engagement.
  • Viami chat seamlessly integrates into all chat platforms and can be integrated with IVR in no time.

BPO Services

Call Support


If their query is complicated, customers prefer phone conversations to other customer service channels. Our solutions-oriented agents are primed to show empathy to your customers as they deliver a quick and satisfying resolution.

Chat Support


For many, chat is the holy grail of customer service as it allows for a real-time resolution by interacting with a real human. Our chat services will respond in your brand’s tone and provide personalized help based on the customer’s history.

Technical Support


Our technical support service provides cost-effective and highly skilled, multi-tiered support specialists to assist in a wide-range of technical needs. Our agents receive specialized training based on your specifications, to ensure your customers receive an all-inclusive resolution to their technical issues.